Customer Experience Associate — Collision Repair

Crash-Champions-Collision-Repair-Team-1; Georgia; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a Customer Service Associate to greet customers, manage calls, and provide clerical support to leadership in a fast-growing collision repair network. This role emphasizes professionalism, organization, and clear communication with prospects and clients.

The position offers competitive healthcare benefits and opportunity for growth within a large MSO of over 650 locations nationwide.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Multitasking and organizational capabilities.
• Ability to handle high volume calls and emails daily.
• Attentiveness and patience in customer interactions.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean front office as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence; route appropriately.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables/payables and input data into accounting systems.

Skills

Interpersonal skills

Analytical thinking

Multitasking

Communication (calls/emails)

Patience

Job description

Crash Champions is seeking a Customer Service Associate to greet customers, manage calls, and provide clerical support to leadership in a fast-growing collision repair network. This role emphasizes professionalism, organization, and clear communication with prospects and clients.

The position offers competitive healthcare benefits and opportunity for growth within a large MSO of over 650 locations nationwide.