Customer Service & Admin Specialist - Auto Collision

Crash Champions; West Haven (CT); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in West Haven, CT is seeking a customer service oriented associate to greet customers, answer calls, and support shop operations. You will help maintain a welcoming front desk and ensure smooth communication with service advisors.

This role emphasizes attention to detail, multitasking, and a friendly, patient approach as you handle inquiries, process payments, and assist in day-to-day clerical tasks to keep the shop running efficiently.

Qualifications

• Strong interpersonal and customer service abilities.
• Analytical and problem-solving mindset.
• Capable of multitasking and staying organized.
• Ability to handle high volume calls and emails daily.
• Patient and attentive demeanor.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean, first point of contact environment.
• Manage incoming calls, walk-ins, and written correspondence efficiently.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables, payables, and data entry into accounting systems.
• Balance month-end statements and perform other related duties.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Communication skills

Patience

Job description

Crash Champions in West Haven, CT is seeking a customer service oriented associate to greet customers, answer calls, and support shop operations. You will help maintain a welcoming front desk and ensure smooth communication with service advisors.

This role emphasizes attention to detail, multitasking, and a friendly, patient approach as you handle inquiries, process payments, and assist in day-to-day clerical tasks to keep the shop running efficiently.