Customer Experience Specialist - Collision Repair

Crash Champions; Dallas (TX); On-site; USD 14,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is seeking an organized administrative assistant in Dallas, TX to greet customers, manage calls and provide clerical support to managers and advisors.

The role requires multitasking, strong communication, and the ability to handle high call volumes with attentiveness and professionalism. Compensation is posted hourly with benefits including health, dental, vision, life, disability, 401(k) match, and paid holidays.

Qualifications

• Strong interpersonal and customer service abilities.
• Able to analyze and resolve issues efficiently.
• Capable of multitasking across calls, emails and walks‑ins.
• Ability to handle a high volume of calls daily.
• Patient and attentive in a fast‑paced environment.

Responsibilities

• Greet and assist customers in a prompt, professional manner.
• Maintain clean, welcoming workspace as first point of contact.
• Manage incoming calls, walk‑ins, and written correspondence.
• Provide clerical support to GMs and Service Advisors.
• Handle receivables/payables and update accounting records.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Phone & email handling

Job description

Crash Champions is seeking an organized administrative assistant in Dallas, TX to greet customers, manage calls and provide clerical support to managers and advisors.

The role requires multitasking, strong communication, and the ability to handle high call volumes with attentiveness and professionalism. Compensation is posted hourly with benefits including health, dental, vision, life, disability, 401(k) match, and paid holidays.