Customer Experience Specialist - Auto Collision

Caliber Collision; South Bay (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Overtime

Paid Vacation & Holidays

Career Growth

Job summary

Caliber Collision is hiring a Customer Service Representative at the South Bay service center. The role involves greeting customers, handling inquiries, coordinating rental car arrangements, and staying informed on insurance partner requirements for authorizations and billing.

The position supports a busy, production-focused shop environment. Compensation ranges from $20 to $22 per hour with weekly pay, overtime eligibility, and immediate benefits including medical, dental, and vision coverage.

Qualifications

• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office.
• Capable of handling competing priorities in a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.
• Collaborate effectively in a team setting.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor workload and advise load level adjustments as needed.
• Coordinate Rental Car/Tow services for a one-stop customer experience.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Verbal & written communication

Microsoft Office Suite

Prioritization under pressure

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative at the South Bay service center. The role involves greeting customers, handling inquiries, coordinating rental car arrangements, and staying informed on insurance partner requirements for authorizations and billing.

The position supports a busy, production-focused shop environment. Compensation ranges from $20 to $22 per hour with weekly pay, overtime eligibility, and immediate benefits including medical, dental, and vision coverage.