Auto Collision CSR: Expert Customer Experience Wizard

Gerber Collision & Glass; Tennessee; Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

PTO

Parental Leave

Health Insurance

401(k)

Disability/Life Insurance

Education Opportunities

Uniform Stipend

Daily Pay option

Résumé du poste

Gerber Collision & Glass is seeking a Customer Service Representative to provide an outstanding customer experience in our repair facility. You will manage relationships with customers and insurance partners while handling administrative tasks for the Repair Facility Team.

Key duties include scheduling repairs, obtaining authorizations, preparing repair packets, and recording communications in CCC One. Strong multitasking and detail orientation are essential in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or related customer service environment.

Responsabilités

• Schedule vehicle repair appointments using CCC One and scripting.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record all customer or insurance communications in CCC One.
• Confirm rental information and update CCC One; manage ARMS entries.

Connaissances

Customer service

Multitasking

Attention to detail

Communication skills

Sales drive

Formation

High School Diploma or GED

Outils

CCC One

ARMS

Description du poste

Gerber Collision & Glass is seeking a Customer Service Representative to provide an outstanding customer experience in our repair facility. You will manage relationships with customers and insurance partners while handling administrative tasks for the Repair Facility Team.

Key duties include scheduling repairs, obtaining authorizations, preparing repair packets, and recording communications in CCC One. Strong multitasking and detail orientation are essential in a fast-paced environment.