Customer Experience Specialist - Collision Repair

Gerber Collision & Glass; Jacksonville (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits including medical, 401(K), paid time off

Stable upwardly mobile employment

Winning culture and excellent work environment

Job summary

A leading collision repair company is seeking a Customer Service Representative in Jacksonville, NC. This role involves providing excellent customer service, coordinating repair appointments, and managing administrative duties. Candidates should have 1-3+ years of customer service experience and a positive attitude, along with the ability to thrive in a fast-paced environment. Comprehensive benefits are offered, along with great earning potential in a stable and supportive workplace.

Qualifications

• 1-3+ years of customer service and administrative experience.
• Ability to keep up and succeed in a fast paced working environment.
• Positive attitude and ability to work as part of a team.

Responsibilities

• WOW every customer through all phases of the process.
• Communicate and coordinate repair appointments, rental cars, deductibles payment, etc.
• Facilitate the administrative aspect of the repair process.

Skills

Customer service experience

Administrative skills

Teamwork

Job description

A leading collision repair company is seeking a Customer Service Representative in Jacksonville, NC. This role involves providing excellent customer service, coordinating repair appointments, and managing administrative duties. Candidates should have 1-3+ years of customer service experience and a positive attitude, along with the ability to thrive in a fast-paced environment. Comprehensive benefits are offered, along with great earning potential in a stable and supportive workplace.