Customer Experience Specialist — Auto Collision Center

Caliber Collision; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Weekly pay; overtime eligible

Paid vacation & holidays from day 1

Career growth opportunities

Production shop experience

Job summary

Caliber Collision in Winston-Salem is hiring a Customer Service Representative to greet customers and deliver outstanding service. The role involves monitoring center workload, coordinating rental car and tow services, and ensuring smooth insurer authorizations and billing processes.

Employees gain hands-on experience in a production shop, with opportunities for advancement and a strong focus on customer satisfaction across 41 states. Equal opportunity employer, E-Verify participant.

Qualifications

• 1+ years of experience in a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite.
• Work through competing priorities and adapt easily to a fast-paced environment.
• Ability to provide personable, friendly customer service to internal and external customers.
• Ability to work in a collaborative environment.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume scheduled for the center and recommend load level requests when necessary.
• Coordinate Rental Car/Tow companies to provide one-stop service to all customers.

Skills

Customer service

MS Office

Verbal and written communication

Prioritization

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in Winston-Salem is hiring a Customer Service Representative to greet customers and deliver outstanding service. The role involves monitoring center workload, coordinating rental car and tow services, and ensuring smooth insurer authorizations and billing processes.

Employees gain hands-on experience in a production shop, with opportunities for advancement and a strong focus on customer satisfaction across 41 states. Equal opportunity employer, E-Verify participant.