Customer Experience Specialist - Collision Repair

Crash Champions; Encinitas (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus ("Cash From Crash")

5 Paid Holidays

Job summary

Crash Champions is seeking a Regular Full-Time Customer Service representative in Encinitas, CA. You will greet customers, manage incoming calls and inquiries, and provide essential clerical support to General Managers and Service Advisors.

The role requires strong interpersonal and communication skills, the ability to multitask in a fast-paced environment, and a commitment to delivering excellent service to our customers. Competitive compensation and benefits are offered.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist all customers and prospects promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-in business, and written correspondence and route to appropriate person/department.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, data entry in accounting systems and spreadsheets, balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical skills

Multitasking

Organizational skills

Communication

Job description

Crash Champions is seeking a Regular Full-Time Customer Service representative in Encinitas, CA. You will greet customers, manage incoming calls and inquiries, and provide essential clerical support to General Managers and Service Advisors.

The role requires strong interpersonal and communication skills, the ability to multitask in a fast-paced environment, and a commitment to delivering excellent service to our customers. Competitive compensation and benefits are offered.