Customer Experience & Admin Specialist — Full-Time

Crash Champions; Chicago (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions, a leading collision repair operator in the U.S., is seeking a Regular Full-Time Administrative Assistant in the Chicago area. You will greet customers, manage calls and walk-ins, and provide clerical support to General Managers and Service Advisors, ensuring smooth daily operations.

The ideal candidate has strong interpersonal, organizational, and multitasking skills, with patience handling high call volumes and emails while maintaining accuracy in accounting entries and

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Strong multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience in interactions.

Responsibilities

• Greet and assist customers and prospective customers promptly and professionally.
• Maintain a clean workspace as the first point of contact for the facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, directing to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, and entry of information into accounting systems and spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal and customer service

Analytical and problem-solving

Multitasking and organizational

High-volume call/email handling

Attentiveness and patience

Job description

Crash Champions, a leading collision repair operator in the U.S., is seeking a Regular Full-Time Administrative Assistant in the Chicago area. You will greet customers, manage calls and walk-ins, and provide clerical support to General Managers and Service Advisors, ensuring smooth daily operations.

The ideal candidate has strong interpersonal, organizational, and multitasking skills, with patience handling high call volumes and emails while maintaining accuracy in accounting entries and