Customer Experience Specialist – Collision Center

Boyd Group; Glenwood Springs (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Holidays

Medical coverage

401(k) match

Disability & Life Insurance

Voluntary life insurance

Continuing education

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass invites a Customer Service Representative to join our team in Colorado. You will support the repair facility with exceptional customer service, manage communications with clients and insurers, and handle administrative tasks across repair orders and rental coordination.

The role requires a High School Diploma or GED and at least 1 year in a similar admin role, with preferred experience in auto body. We offer a comprehensive benefits package and a dynamic team environment.

Qualifications

• High School Diploma or GED required; 1 year experience in admin roles is typical.
• Experience in auto body or similar environment is preferred.
• Strong multitasking, detail orientation, and communication skills are essential.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documents for disassembly.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record all communication with customers or insurance partners in CCC One.
• Confirm car rental information and update CCC One with rental usage details.
• Manage ARMS throughout the day to align with CCC One.

Skills

Multitasking under pressure

Attention to detail

Oral and written communication with a,

Education

High School Diploma or GED

1 year experience in a similar admin role

1 year in auto body or similar

Tools

CCC One

Daily Demand Capacity Planner

ARMS

Job description

Gerber Collision & Glass invites a Customer Service Representative to join our team in Colorado. You will support the repair facility with exceptional customer service, manage communications with clients and insurers, and handle administrative tasks across repair orders and rental coordination.

The role requires a High School Diploma or GED and at least 1 year in a similar admin role, with preferred experience in auto body. We offer a comprehensive benefits package and a dynamic team environment.