Customer Experience Specialist — Auto Collision Admin

Gerber Collision & Glass; Glenwood Springs (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

PTO

Parental leave

Paid holidays

Insurance Day 1

401(k) match

Disability & Life

Voluntary Life

Education programs

Safety glasses

Uniform stipend

Daily pay

Job summary

Gerber Collision & Glass in Glenwood Springs, CO is seeking a Customer Service Representative to deliver an exceptional customer experience in our collision and glass services. You will manage schedules, insurance communications, and repair paperwork using CCC One and ARMS, supporting the Repair Facility Team.

Requirements include a high school diploma and 1 year in a similar role, with preference for auto body or related customer service experience.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a similar role (administration).
• Preferred: 1 year in auto body or related customer service environment.

Responsibilities

• Execute WOW plan consistently.
• Schedule appointments for vehicle repair using CCC One and proper scripting.
• Retrieve insurance assignments and obtain repair authorizations.
• Prepare RO work packets with QC checklist, parts list and windshield tag.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One.
• Manage ARMS daily and synchronize with CCC One.

Skills

Multitasking under pressure

Attention to detail

Office equipment & basic computer

Communication & sales drive

Education

High School Diploma or GED

1 year admin/clerical experience

Preferred 1 year auto body customer service

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Glenwood Springs, CO is seeking a Customer Service Representative to deliver an exceptional customer experience in our collision and glass services. You will manage schedules, insurance communications, and repair paperwork using CCC One and ARMS, supporting the Repair Facility Team.

Requirements include a high school diploma and 1 year in a similar role, with preference for auto body or related customer service experience.