Customer Experience Specialist - Cars & Financing

CarMax Business Services; Bristol (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services is seeking a Customer Specialist in Bristol, Tennessee. You will play a critical role in delivering exceptional customer experiences while navigating through sales and vehicle appraisals. This role requires strong communication skills, the ability to build relationships, and a detail-oriented mindset. Previous experience in sales or customer service is preferred. Join our high-energy team, where opportunities for growth and mentorship are available. A valid driver’s license is required, and familiarity with Microsoft Office is preferred.

Qualifications

• Must demonstrate exceptional communication skills.
• Sales and customer service experience preferred.
• Valid Driver’s License required.

Responsibilities

• Provide exceptional customer service throughout the sale process.
• Conduct vehicle condition assessments for appraisals.
• Manage sales paperwork and processing.

Skills

Exceptional communication skills

Confidence in self and product

Ability to build relationships

Attention to detail

Strong team behaviors

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is seeking a Customer Specialist in Bristol, Tennessee. You will play a critical role in delivering exceptional customer experiences while navigating through sales and vehicle appraisals. This role requires strong communication skills, the ability to build relationships, and a detail-oriented mindset. Previous experience in sales or customer service is preferred. Join our high-energy team, where opportunities for growth and mentorship are available. A valid driver’s license is required, and familiarity with Microsoft Office is preferred.