Customer Experience Specialist — Car Buying & Financing

CarMax Business Services; Mobile (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services is seeking a Customer Specialist in Mobile, Alabama to enhance customer experiences during car sales and appraisal processes. The ideal candidate will guide customers, conduct vehicle assessments, and manage paperwork in a fast-paced environment. You should possess strong communication skills, a high school diploma, and experience in sales or customer service. CarMax emphasizes teamwork, integrity, and providing a positive experience, supporting career growth in a recognized organization with over 25,000 associates.

Qualifications

• Ability to demonstrate exceptional communication skills.
• Confidence in self, product, and CarMax.
• Ability to balance customer and business needs.

Responsibilities

• Guide customers through sales, appraisals, and test drives.
• Conduct vehicle condition assessments for appraisals.
• Perform various administrative duties related to vehicle processing.

Skills

Exceptional communication skills

Relationship building

Attention to detail

Team collaboration

Ability to work in a high energy environment

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is seeking a Customer Specialist in Mobile, Alabama to enhance customer experiences during car sales and appraisal processes. The ideal candidate will guide customers, conduct vehicle assessments, and manage paperwork in a fast-paced environment. You should possess strong communication skills, a high school diploma, and experience in sales or customer service. CarMax emphasizes teamwork, integrity, and providing a positive experience, supporting career growth in a recognized organization with over 25,000 associates.