Auto Concierge: Customer Experience Leader

CarMax Business Services; Bristol (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Bristol, Tennessee is looking for a Customer Specialist. In this role, you will guide customers through their experience, providing support from sales to assistance through the financing process. Responsibilities include conducting vehicle assessments, performing administrative tasks, and ensuring quality standards are met. Ideal candidates will possess exceptional communication skills and have experience in customer service. A high school diploma and valid driver's license are required.

Qualifications

• Demonstrate strong team behaviors including integrity and respect.
• Balance customer needs with business objectives.
• Lift objects that weigh as much as 25 lbs.

Responsibilities

• Provide exceptional customer service throughout the CarMax process.
• Conduct vehicle condition assessments for appraisals.
• Perform various administrative duties accurately.

Skills

Exceptional communication skills

Confidence in self and products

Ability to build strong relationships

Attention to detail

Education

High School Diploma or equivalent

Tools

Basic skills with Microsoft Office Suite

Job description

CarMax Business Services in Bristol, Tennessee is looking for a Customer Specialist. In this role, you will guide customers through their experience, providing support from sales to assistance through the financing process. Responsibilities include conducting vehicle assessments, performing administrative tasks, and ensuring quality standards are met. Ideal candidates will possess exceptional communication skills and have experience in customer service. A high school diploma and valid driver's license are required.