Customer Experience Guide: Car Buying & Appraisals

CarMax; Massachusetts; On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax Bristol is seeking a Customer Specialist to deliver an iconic, customer-first experience. You’ll guide customers through sales, appraisals, test drives, and financing applications, ensuring a seamless, transparent process.

You will document vehicle conditions, manage check-in and inventory workflows, and coordinate service appointments while working across teams to maintain a smooth customer journey. This role emphasizes honesty, integrity, and a collaborative spirit.

Qualifications

• Strong communication and relationship-building abilities.
• Demonstrated integrity, respect and teamwork in fast-paced environments.
• Ability to manage multiple tasks with attention to detail and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Communication skills

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Bristol is seeking a Customer Specialist to deliver an iconic, customer-first experience. You’ll guide customers through sales, appraisals, test drives, and financing applications, ensuring a seamless, transparent process.

You will document vehicle conditions, manage check-in and inventory workflows, and coordinate service appointments while working across teams to maintain a smooth customer journey. This role emphasizes honesty, integrity, and a collaborative spirit.