Customer Experience Specialist

CarMax Business Services; College Station (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services is searching for a Customer Specialist located in College Station, Texas. In this high-energy retail environment, you will provide exceptional customer service throughout the buying and selling process. The role requires strong communication skills, the ability to build relationships, and an emphasis on teamwork. Key responsibilities include advising customers, conducting vehicle assessments, and handling various administrative tasks. Previous sales and customer service experience is preferred, along with a high school diploma.

Qualifications

• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun.
• Ability to build and maintain strong relationships.
• Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred.

Responsibilities

• Provide exceptional customer service by guiding customers through the sales process.
• Conduct vehicle condition assessments and communicate appraisal information to buyers.
• Perform various administrative duties and maintain accurate records.

Skills

Exceptional communication skills

Confidence in self and product

Relationship building

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is searching for a Customer Specialist located in College Station, Texas. In this high-energy retail environment, you will provide exceptional customer service throughout the buying and selling process. The role requires strong communication skills, the ability to build relationships, and an emphasis on teamwork. Key responsibilities include advising customers, conducting vehicle assessments, and handling various administrative tasks. Previous sales and customer service experience is preferred, along with a high school diploma.