Customer Experience Specialist - Car Buying & Service

CarMax Business Services; North Attleborough (MA); On-site; USD 26,174 - 39,261; Full time

Benefits offered by this job

Paid sick time up to 48 hours per year

Paid vacation time between 80-200 hours per year

Holiday pay for 6 scheduled holidays plus 1 floating holiday

Job summary

CarMax Business Services is seeking a Customer Specialist in North Attleborough, MA. In this role, you'll deliver an iconic customer experience, guiding customers through their journey at CarMax. Responsibilities include providing exceptional customer service, conducting vehicle assessments, and managing paperwork. Candidates should have strong communication skills and a high school diploma. This position offers a salary range of $19.00 - $28.50 per hour, plus benefits such as paid time off and sick leave.

Qualifications

• Demonstrate exceptional communication skills.
• Display confidence in self and the product.
• Ability to build and maintain strong relationships.
• Drive work processes and pay close attention to detail.
• Read, interpret, and transcribe data accurately.

Responsibilities

• Provide exceptional customer service and guide customers during their CarMax journey.
• Conduct vehicle condition assessments for appraisals.
• Check in and receive vehicles, auditing paperwork and cash management.
• Ensure cosmetic inspections meet CarMax Quality Standards.

Skills

Exceptional communication skills

Confidence in product and self

Relationship building

Attention to detail

Ability to multitask in a fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

CarMax Business Services is seeking a Customer Specialist in North Attleborough, MA. In this role, you'll deliver an iconic customer experience, guiding customers through their journey at CarMax. Responsibilities include providing exceptional customer service, conducting vehicle assessments, and managing paperwork. Candidates should have strong communication skills and a high school diploma. This position offers a salary range of $19.00 - $28.50 per hour, plus benefits such as paid time off and sick leave.