Automotive Customer Experience Specialist

CarMax Business Services; Winterville (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services is looking for a Customer Specialist in Winterville, NC. This role involves guiding customers through the buying and selling journey, ensuring an exceptional experience at every step. Responsibilities include conducting vehicle assessments, managing inventory, and performing administrative duties. Ideal candidates should have a high school diploma, retail or customer service experience, and strong communication skills. Join a dynamic team in a fast-paced environment and contribute to making CarMax the nation's largest used car retailer.

Qualifications

• Sales and customer service experience preferred in retail.
• Valid Driver’s License is mandatory.
• Ability to perform multiple duties in a fast-paced environment.

Responsibilities

• Provide exceptional customer service throughout the buying and selling process.
• Conduct vehicle condition assessments and complete appraisals.
• Manage vehicle check-in and inventory reconciliation.
• Perform cosmetic inspections to meet quality standards.
• Handle various administrative tasks including reports and transactions.

Skills

Exceptional communication skills

Confidence in self and product

Ability to build relationships

Strong team behaviors

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is looking for a Customer Specialist in Winterville, NC. This role involves guiding customers through the buying and selling journey, ensuring an exceptional experience at every step. Responsibilities include conducting vehicle assessments, managing inventory, and performing administrative duties. Ideal candidates should have a high school diploma, retail or customer service experience, and strong communication skills. Join a dynamic team in a fast-paced environment and contribute to making CarMax the nation's largest used car retailer.