Customer Experience Specialist - Car Buying & Appraisals

CarMax Business Services; Cranston (RI); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Cranston, Rhode Island, is seeking a Customer Specialist to guide customers through their car-buying journey. The role demands exceptional communication skills and the ability to build lasting relationships. Responsibilities include conducting vehicle assessments, providing top-notch service, and managing various administrative tasks. Ideal candidates will possess a High School Diploma and ideally have sales experience. This position contributes to CarMax's renowned reputation as a trustworthy retailer in the used car market.

Qualifications

• Exceptional communication skills to guide customers effectively.
• Sales and customer service experience preferred.
• Ability to lift objects weighing up to 25 lbs.

Responsibilities

• Provide exceptional customer service during car buying and selling processes.
• Conduct vehicle condition assessments for appraisals.
• Perform daily vehicle inventory checks and inspections.

Skills

Exceptional communication skills

Confidence in self and products

Relationship building

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Cranston, Rhode Island, is seeking a Customer Specialist to guide customers through their car-buying journey. The role demands exceptional communication skills and the ability to build lasting relationships. Responsibilities include conducting vehicle assessments, providing top-notch service, and managing various administrative tasks. Ideal candidates will possess a High School Diploma and ideally have sales experience. This position contributes to CarMax's renowned reputation as a trustworthy retailer in the used car market.