Vehicle Sales & Customer Experience Specialist

CarMax; South Portland (ME); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in South Portland, Maine, is seeking a Customer Specialist. This role focuses on providing exceptional customer service throughout the vehicle buying and selling journey. Responsibilities include conducting vehicle assessments, managing paperwork, and ensuring quality standards. The ideal candidate should have strong communication skills, retail sales experience, and attention to detail for succeeding in a fast-paced environment. Join a diverse and energetic team committed to delivering the best customer experience.

Qualifications

• Sales and customer service experience, preferably in retail.
• Valid Driver’s License required.

Responsibilities

• Provide exceptional customer service throughout the buying/selling process.
• Conduct vehicle condition assessments and communicate findings.
• Perform cosmetic inspections and maintain quality standards.
• Manage vehicle check-in and inventory reconciliation.
• Handle administrative tasks including document management and cash management.
• Create service appointments and review repair order invoices.

Skills

Exceptional communication skills

Ability to build and maintain strong relationships

Strong team behaviors

Attention to detail

Ability to perform multiple duties

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in South Portland, Maine, is seeking a Customer Specialist. This role focuses on providing exceptional customer service throughout the vehicle buying and selling journey. Responsibilities include conducting vehicle assessments, managing paperwork, and ensuring quality standards. The ideal candidate should have strong communication skills, retail sales experience, and attention to detail for succeeding in a fast-paced environment. Join a diverse and energetic team committed to delivering the best customer experience.