Customer Experience Specialist - Car Buying Concierge

CarMax Business Services; Amarillo (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services is hiring a Customer Specialist in Amarillo, Texas. In this role, you will provide exceptional customer service throughout the buying and selling process. You will conduct vehicle assessments, create service appointments, and handle various administrative tasks. With a focus on building strong relationships, you will thrive in a high-energy retail environment. This position requires a high school diploma and customer service experience, along with strong communication skills.

Qualifications

• Must be able to perform essential duties satisfactorily.
• Reasonable accommodations may be made for individuals with disabilities.

Responsibilities

• Guide customers throughout the buying process.
• Conduct vehicle condition assessments for appraisals.
• Check in and receive vehicles shipped to CarMax.
• Perform cosmetic inspections of vehicles.
• Handle various administrative duties.
• Create service appointments and review repair orders.

Skills

Exceptional communication skills

Confidence in self and product

Ability to build strong relationships

Attention to detail

Ability to manage multiple duties

Education

High School Diploma or equivalent

Sales and customer service experience

Valid Driver’s License

Basic Microsoft Office skills

Job description

CarMax Business Services is hiring a Customer Specialist in Amarillo, Texas. In this role, you will provide exceptional customer service throughout the buying and selling process. You will conduct vehicle assessments, create service appointments, and handle various administrative tasks. With a focus on building strong relationships, you will thrive in a high-energy retail environment. This position requires a high school diploma and customer service experience, along with strong communication skills.