Customer Experience Specialist - Car Buying & Appraisals

CarMax; College Station (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax Business Services is looking for a Customer Specialist in College Station, Texas. In this role, you will guide customers through their car buying journey, ensuring a positive experience. Responsibilities include providing exceptional customer service, conducting vehicle assessments, and administrative tasks. The ideal candidate demonstrates strong communication skills, confidence, and the ability to work in a fast-paced environment. A High School Diploma and customer service experience are preferred.

Qualifications

• Demonstrate exceptional communication skills.
• Display confidence in self, the product, and CarMax.
• Ability to build and maintain strong relationships.
• Strong team behaviors including integrity and respect.
• Drive work processes and pay attention to detail.
• Lift objects that weigh as much as 25 lbs.

Responsibilities

• Provide exceptional customer service throughout the car buying process.
• Conduct vehicle condition assessments for appraisals.
• Check in and receive vehicles shipped to CarMax.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle various administrative duties including managing transactions.
• Create service appointments and review repair invoices.

Skills

Exceptional communication skills

Confidence in self and product

Strong relationship building

Teamwork and integrity

Detail-oriented

Ability to perform in a fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is looking for a Customer Specialist in College Station, Texas. In this role, you will guide customers through their car buying journey, ensuring a positive experience. Responsibilities include providing exceptional customer service, conducting vehicle assessments, and administrative tasks. The ideal candidate demonstrates strong communication skills, confidence, and the ability to work in a fast-paced environment. A High School Diploma and customer service experience are preferred.