Customer Experience Specialist: Car Buying & Appraisals

CarMax Business Services; Springfield (MO); On-site; USD 22,000 - 32,000; Full time

Job summary

CarMax is hiring a Customer Specialist in Springfield, MO. You will guide customers through sales, appraisals, test drives, and financing applications, ensuring a seamless, transparent process that reflects CarMax’s honesty and innovation.

Responsibilities include documenting vehicle conditions, coordinating service appointments, and maintaining accurate paperwork while collaborating across teams to uphold CarMax Quality Standards.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.

Skills

Communication

Relationship building

Teamwork

Integrity

Attention to detail

Multitasking

Time management

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office Suite

Job description

CarMax is hiring a Customer Specialist in Springfield, MO. You will guide customers through sales, appraisals, test drives, and financing applications, ensuring a seamless, transparent process that reflects CarMax’s honesty and innovation.

Responsibilities include documenting vehicle conditions, coordinating service appointments, and maintaining accurate paperwork while collaborating across teams to uphold CarMax Quality Standards.