Customer Experience Specialist - Car Buying & Appraisals

CarMax; Florida; On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Job summary

CarMax Clermont is seeking a Customer Specialist to guide customers through the car-buying and selling journey, from appraisals to financing applications, ensuring a transparent, friendly experience.

You will collaborate across teams, manage paperwork, schedule service appointments, and help maintain CarMax Quality Standards while upholding EH&S guidelines.

This role offers variety and autonomy with a focus on delivering exceptional service and building lasting customer relationships.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to lift up to 25 lbs.
• Strong communication and relationship-building skills.
• Ability to balance customer needs with business goals and follow processes.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, and auditing documents.
• Coordinate service appointments, review repair order invoices for accuracy, and collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and keep a clean, orderly work area.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Meeting deadlines

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Clermont is seeking a Customer Specialist to guide customers through the car-buying and selling journey, from appraisals to financing applications, ensuring a transparent, friendly experience.

You will collaborate across teams, manage paperwork, schedule service appointments, and help maintain CarMax Quality Standards while upholding EH&S guidelines.

This role offers variety and autonomy with a focus on delivering exceptional service and building lasting customer relationships.