Customer Experience Guide: Car Buying & Appraisals

CarMax; Springfield (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sick time eligibility

Vacation accrual

Floating Holiday Time

Job summary

CarMax, the way your career should be! CarMax Springfield, IL is seeking a Customer Specialist who guides customers through car-buying and selling moments, from appraisals to paperwork, ensuring a transparent process.

You will support across teams to deliver a smooth, customer-focused experience in a fast-paced store environment. Join CarMax to help customers navigate financing, test drives, and vehicle appraisals, while upholding EH&S requirements and maintaining accurate records.

Qualifications

• Strong communication and relationship-building skills with customers.
• Ability to represent CarMax professionally and maintain integrity.
• Teamwork in a fast-paced environment to meet deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Document vehicle condition details for appraisals and communicate findings.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and managing paperwork.
• Coordinate service appointments and review repair orders for billing accuracy.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Attention to detail

Multitasking

Deadline driven

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax, the way your career should be! CarMax Springfield, IL is seeking a Customer Specialist who guides customers through car-buying and selling moments, from appraisals to paperwork, ensuring a transparent process.

You will support across teams to deliver a smooth, customer-focused experience in a fast-paced store environment. Join CarMax to help customers navigate financing, test drives, and vehicle appraisals, while upholding EH&S requirements and maintaining accurate records.