Customer Experience Specialist - Car Buying & Appraisals

CarMax; Saltillo (MS); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Benefits package

Job summary

CarMax in Saltillo, MS is hiring a Customer Specialist to guide customers through the car-buying and selling journey with honesty and clear communication.

You will perform appraisals, test drives, and wrap up paperwork while coordinating with teams to ensure a transparent, customer-first experience. The role emphasizes service, accuracy, and teamwork in a fast-paced environment across CarMax stores.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Strong communication skills and ability to represent CarMax.
• Ability to build relationships and create win-win solutions.
• Attention to detail, multitasking, and meeting deadlines in a fast-paced environment.
• Preferred: sales or customer service experience; basic MS Office proficiency.

Responsibilities

• Deliver exceptional customer service during sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including vehicle check-in and daily scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle paperwork, audits, and payments; coordinate service appointments.

Skills

Communication

Relationship building

Integrity

Multitasking

Attention to detail

Driver's license

Reading & transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Saltillo, MS is hiring a Customer Specialist to guide customers through the car-buying and selling journey with honesty and clear communication.

You will perform appraisals, test drives, and wrap up paperwork while coordinating with teams to ensure a transparent, customer-first experience. The role emphasizes service, accuracy, and teamwork in a fast-paced environment across CarMax stores.