Customer Experience Specialist — Car Buying & Service

CarMax Business Services; Tupelo (MS); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Holiday Premium Pay

Job summary

CarMax is hiring a Customer Specialist in Tupelo, MS to guide customers through sales, appraisals, test drives, and financing applications. You will document vehicle conditions for appraisals, manage inventory, and coordinate service appointments while ensuring accurate paperwork and compliance with EH&S policies.

The role emphasizes honesty, transparency, and a seamless customer experience across teams, with opportunities to impact each interaction and grow within CarMax.

Qualifications

• Strong communication skills and ability to represent CarMax confidently.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks with attention to detail and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Communication skills

Relationship building

Integrity & teamwork

Attention to detail / multi-tasking

Data reading / transcription

Education

High School Diploma

Driver's license

Tools

Microsoft Office

Job description

CarMax is hiring a Customer Specialist in Tupelo, MS to guide customers through sales, appraisals, test drives, and financing applications. You will document vehicle conditions for appraisals, manage inventory, and coordinate service appointments while ensuring accurate paperwork and compliance with EH&S policies.

The role emphasizes honesty, transparency, and a seamless customer experience across teams, with opportunities to impact each interaction and grow within CarMax.