Customer Experience Specialist: Car Buying & Appraisals

CarMax; Madison (WI); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax in Madison, WI is seeking a Customer Specialist to deliver an iconic, customer-first experience across the car-buying journey. You’ll guide customers through appraisals, test drives, paperwork, and service coordination, ensuring a transparent, efficient process that reflects CarMax’s honesty and innovation.

The role offers variety, autonomy, and cross-team collaboration, with a focus on accurate documentation, strong communication, and lasting customer relationships in a fast-paced retail

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes, including vehicle check-in and daily scanning.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and maintaining paperwork.
• Coordinate service appointments and review repair order invoices for accuracy.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Multitasking

Reading data

Education

High School Diploma

Tools

Microsoft Office

Job description

CarMax in Madison, WI is seeking a Customer Specialist to deliver an iconic, customer-first experience across the car-buying journey. You’ll guide customers through appraisals, test drives, paperwork, and service coordination, ensuring a transparent, efficient process that reflects CarMax’s honesty and innovation.

The role offers variety, autonomy, and cross-team collaboration, with a focus on accurate documentation, strong communication, and lasting customer relationships in a fast-paced retail