Car Buying Experience Specialist

CarMax Business Services; Waukesha (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Floating holiday

Job summary

CarMax, the nation’s largest used-car retailer, seeks a Customer Specialist to deliver a truly customer-first experience in Waukesha, WI. You will guide customers through sales, appraisals, test drives, financing applications, and paperwork with integrity and teamwork.

Join a fast-paced team, manage vehicle check-ins and daily inventory tasks, coordinate service appointments, and ensure accurate billing while upholding CarMax EH&S standards and a clean, safe work environment.

Qualifications

• High School Diploma or equivalent and a valid driver's license.
• Strong communication skills and customer-focused.
• Ability to lift up to 25 lbs and handle data accurately.
• Ability to balance multiple tasks in a fast-paced environment.
• Basic proficiency with Microsoft Office Suite.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Strong communication

Integrity

Teamwork

Customer-focused

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax, the nation’s largest used-car retailer, seeks a Customer Specialist to deliver a truly customer-first experience in Waukesha, WI. You will guide customers through sales, appraisals, test drives, financing applications, and paperwork with integrity and teamwork.

Join a fast-paced team, manage vehicle check-ins and daily inventory tasks, coordinate service appointments, and ensure accurate billing while upholding CarMax EH&S standards and a clean, safe work environment.