Customer Experience Specialist: Car Buying & Appraisals

CarMax; Algonquin (IL); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Competitive hourly pay

Job summary

CarMax Algonquin is seeking a Customer Specialist to deliver an iconic, customer-first car-buying experience. You’ll guide customers through sales, appraisals, test drives, financing applications, and paperwork with honesty and clarity.

You’ll perform vehicle condition assessments, manage check-ins, inspections, and service appointments, while collaborating across teams to ensure a smooth, transparent process and outstanding service for every customer interaction.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Strong communication and relationship-building skills.
• Demonstrated integrity, respect and teamwork.
• Ability to multitask and meet deadlines.
• Basic proficiency with Microsoft Office Suite.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and maintaining paperwork.
• Coordinate service appointments and review repair orders for billing accuracy, collaborating across teams.

Skills

Communication skills

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Deadline oriented

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Algonquin is seeking a Customer Specialist to deliver an iconic, customer-first car-buying experience. You’ll guide customers through sales, appraisals, test drives, financing applications, and paperwork with honesty and clarity.

You’ll perform vehicle condition assessments, manage check-ins, inspections, and service appointments, while collaborating across teams to ensure a smooth, transparent process and outstanding service for every customer interaction.