Customer Experience Specialist — Team Bonus & Growth Path

CarMax Inc.; Algonquin (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Monthly bonus

Paid time off & holidays

Job summary

CarMax is seeking a Customer Specialist in Algonquin, IL to guide customers through car-buying and selling processes with transparency and care. You’ll assist with appraisals, test drives, paperwork, and service scheduling while collaborating across teams to deliver a seamless customer experience.

The role emphasizes strong communication, integrity, and teamwork in a fast-paced retail environment. The position includes an hourly wage with a monthly team-based bonus and standard benefits.

Qualifications

• Exhibits strong communication and customer service skills.
• Able to build lasting relationships and resolve issues.
• Demonstrates integrity, respect and teamwork in a fast-paced environment.
• Balances customer needs with business goals and follows processes accurately.

Responsibilities

• Deliver excellent customer service through sales, appraisals, test drives, and financing applications.
• Perform vehicle condition assessments and document findings for appraisals.
• Handle paperwork, payments, and audits to ensure accuracy.
• Coordinate service appointments and review repair orders for correct billing.
• Maintain EH&S standards and keep the workspace clean and organized.

Skills

Strong communication

Relationship building

Integrity & teamwork

Attention to detail

Multitasking

Customer service mindset

Reading and transcription

Education

High School Diploma or equivalent

Valid driver's license

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist in Algonquin, IL to guide customers through car-buying and selling processes with transparency and care. You’ll assist with appraisals, test drives, paperwork, and service scheduling while collaborating across teams to deliver a seamless customer experience.

The role emphasizes strong communication, integrity, and teamwork in a fast-paced retail environment. The position includes an hourly wage with a monthly team-based bonus and standard benefits.