Customer Experience Specialist - Car Buying & Appraisals

CarMax Business Services; Dothan (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Dothan, Alabama, is seeking a Customer Specialist to deliver an iconic, customer-first experience. This dynamic role involves guiding customers through the entire car-buying journey, from appraisals to managing paperwork and repair orders.

The ideal candidate will have strong communication skills and a high school diploma or equivalent. Join CarMax’s innovative team and help us continue revolutionizing the car buying experience.

Qualifications

• Confident in representing CarMax and its products.
• Ability to balance customer needs with business goals.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service through various processes.
• Conduct vehicle condition assessments for appraisals.
• Manage inventory processes and coordinate service appointments.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Attention to detail

Task management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Dothan, Alabama, is seeking a Customer Specialist to deliver an iconic, customer-first experience. This dynamic role involves guiding customers through the entire car-buying journey, from appraisals to managing paperwork and repair orders.

The ideal candidate will have strong communication skills and a high school diploma or equivalent. Join CarMax’s innovative team and help us continue revolutionizing the car buying experience.