Customer Experience Specialist — Billing & Shipping

ID Logistics US; Reno (NV); On-site; USD 48,000 - 64,000; Full time

Job summary

ID Logistics US is seeking a dedicated Customer Service/Logistics Associate on-site in Reno to handle inquiries, orders, and billing with a focus on accuracy and timely communication. You will coordinate shipping/receiving, resolve billing issues, and act as a bridge between warehouse operations and customers.

Requirements include a high school diploma or GED, 3 years of customer service experience, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED; or equivalent combination of experience and education.
• Bachelor’s degree in business or similar discipline preferred.
• 3 years verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficient in Microsoft Office suite.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Skills

Customer service experience

Communication skills

Data entry

Microsoft Office

Education

High School diploma or GED

Bachelor’s degree in business (preferred)

Tools

Microsoft Office

Job description

ID Logistics US is seeking a dedicated Customer Service/Logistics Associate on-site in Reno to handle inquiries, orders, and billing with a focus on accuracy and timely communication. You will coordinate shipping/receiving, resolve billing issues, and act as a bridge between warehouse operations and customers.

Requirements include a high school diploma or GED, 3 years of customer service experience, and proficiency in Microsoft Office.