Customer Care Specialist - Growth, Cross-Dept Support

Hamilton Medical, Inc.; Reno (NV); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation and sick time

Disability insurance

401(k)

Tuition reimbursement

Job summary

Hamilton Medical, Inc. seeks a Customer Service Coordinator in Reno, NV to manage incoming calls, process orders, and coordinate shipments.

You will maintain ERP and CRM records, respond to customers with accurate pricing, tracking, and invoicing information, and support billing and inventory processes. The role requires proficiency in Word/Excel, strong communication, and the ability to work cross-functionally across departments.

Qualifications

• Proficient in Word and Excel.
• Strong communication (verbal and written) and interpersonal skills.
• Identify deficiencies in customer interaction and notify departments.

Responsibilities

• Answer all incoming calls professionally and direct as needed.
• Process incoming customer purchase orders and release to warehouse.
• Send sales order confirmations and ensure correct shipping information.
• Set up new customer accounts in ERP and update CRM.
• Provide order details, tracking, and invoicing to customers.

Skills

Word

Excel

Communication skills

Interpersonal skills

Teamwork

Problem-solving

Education

High School diploma

Associate degree preferred

1 year customer service experience

Tools

ERP system

CRM

Job description

Hamilton Medical, Inc. seeks a Customer Service Coordinator in Reno, NV to manage incoming calls, process orders, and coordinate shipments.

You will maintain ERP and CRM records, respond to customers with accurate pricing, tracking, and invoicing information, and support billing and inventory processes. The role requires proficiency in Word/Excel, strong communication, and the ability to work cross-functionally across departments.