Account Specialist: Client Success (Paid Training)

ITS Logistics; Reno (NV); On-site; USD 42,000 - 58,000; Full time

Job summary

ITS Logistics is seeking an Account Specialist to be the face of the company for our clients in Reno, NV. You will maintain strong client relationships and handle day-to-day business needs, questions, and coordination with internal teams.

The role requires proficiency with MS Office and a preference for WMS experience, plus excellent English communication and problem-solving abilities. You will support billing tasks and help maintain client SOPs in a fast-paced logistics environment.

Qualifications

• Excellent verbal and written communication skills, phone etiquette, and fluency in English are required.
• Must possess excellent problem diagnosis and resolution skills.
• Strong work ethic and a positive attitude.
• Ability to work with a high degree of autonomy.
• Ability to manage the demands of multiple priorities simultaneously.

Responsibilities

• Oversee one or several client accounts and anticipate client needs with proactive insight and solutions.
• Assist in order processing across multiple software platforms.
• Serve as liaison between clients and warehouse/administrative teams and communicate inbound/outbound demand.
• Ensure compliant with client contracts, perform basic billing and auditing.
• Maintain documented standard operating procedures for client accounts.
• Other duties as assigned by the supervisor.

Skills

Verbal and written communication

Autonomy

Prioritization

Problem diagnosis

Work ethic

Tools

MS Office Suite

WMS

Job description

ITS Logistics is seeking an Account Specialist to be the face of the company for our clients in Reno, NV. You will maintain strong client relationships and handle day-to-day business needs, questions, and coordination with internal teams.

The role requires proficiency with MS Office and a preference for WMS experience, plus excellent English communication and problem-solving abilities. You will support billing tasks and help maintain client SOPs in a fast-paced logistics environment.