Logistics Customer Service Specialist — Fast-Paced & Impactful

1 Click Logistics; Sparks (NV); On-site; USD 29,000 - 32,000; Full time

Job summary

1 Click Logistics in Sparks, NV is seeking a Customer Service Representative to join our team. You will be the primary contact for customers, answering inquiries, resolving issues, and ensuring satisfaction while supporting operations with paperwork, order prep, and shipping support.

The ideal candidate has at least two years of customer service experience, strong communication skills, proficiency with MS Office, and the ability to work in an office and warehouse setting.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of two years of working customer service.
• Knowledge in using WMS and/or TMS.
• Previous warehouse experience.

Responsibilities

• Answer emails to resolve inquiries from customers.
• Answer phone calls to support customer inquiries.
• Support operations with paperwork, order preparation, and shipping support.
• Organize projects requested by customers and operations.
• Assist with transportation scheduling.
• Proactively identify and resolve potential issues before escalation.
• Maintain customer accounts and records of interactions.
• Route complex issues to CSR Lead when needed.

Skills

Analytical and problem-solving skills

Self-starting

Prioritizing workload

Multi-project management

MS Office proficiency

Attention to detail

Customer service orientation

Communication and writing

Handle high call/email volume

Teamwork and independence

Office and warehouse setting

Education

High School Diploma, GED, or equivalent

Tools

WMS

TMS

Job description

1 Click Logistics in Sparks, NV is seeking a Customer Service Representative to join our team. You will be the primary contact for customers, answering inquiries, resolving issues, and ensuring satisfaction while supporting operations with paperwork, order prep, and shipping support.

The ideal candidate has at least two years of customer service experience, strong communication skills, proficiency with MS Office, and the ability to work in an office and warehouse setting.