Parcel Operations Coordinator - Data & Customer Focus

ITS Logistics; Reno (NV); On-site; USD 25,000 - 30,000; Full time

Job summary

ITS Logistics provides innovative supply chain solutions and is seeking a detail-oriented Small Parcel Coordinator in Reno to support shipment tracking, data integrity, and client service in a fast-paced environment.

You will report to the Small Parcel Manager and contribute to proactive communication, claims handling, and invoicing support while maintaining documentation and continuous process improvements.

Qualifications

• Associate degree or equivalent experience is preferred.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office is helpful.

Responsibilities

• Monitor shipments end-to-end to ensure 100% visibility and proactive updates for customers.
• Maintain data integrity for monthly business reviews (MBRs) including cost per package, cycle time, weight and dimensions.
• Respond promptly to customer inquiries, provide shipment status updates, and document interactions.
• Handle carrier claims from initiation through resolution with accurate documentation.
• Schedule and manage pickup and delivery appointments at ITS facilities and off-site locations.
• Organize and maintain team documents, SOPs, and reference materials; assist invoicing data.

Skills

Attention to detail

Customer service orientation

Multitasking

Education

Associate degree or equivalent experience

Tools

TMS (Transportation Management System)

Excel

Job description

ITS Logistics provides innovative supply chain solutions and is seeking a detail-oriented Small Parcel Coordinator in Reno to support shipment tracking, data integrity, and client service in a fast-paced environment.

You will report to the Small Parcel Manager and contribute to proactive communication, claims handling, and invoicing support while maintaining documentation and continuous process improvements.