Client Experience Associate — Retail Banking (Roswell)

PNC; Roswell (GA); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

401(k) match

Educational assistance

Wellness program

Paid time off

Résumé du poste

PNC in Roswell, GA is seeking a Client Experience Associate in our retail banking office at the Holcomb Bridge Rd branch. You will deliver a personalized customer experience, educate customers on banking options, and identify opportunities to meet their financial needs.

The role emphasizes in-branch engagement, trust-building, and referrals to branch staff, with a focus on loyalty and daily operations. No degree is required, and candidates with related experience are considered; sponsorship is

Qualifications

• Roles at this level typically do not require a university/college degree; related experience may be considered.
• No specific certifications required; focus on customer service aptitude and in-branch engagement.
• Education and experience may be substituted with military service or equivalent credentials.

Responsabilités

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities and refers customers to branch staff.
• Performs lobby engagement to position PNC products and educate on digital options.
• Applies product knowledge to resolve customer questions and issues.
• Maintains efficient branch operations and daily transactions.
• Supports sales processes through in-branch and outbound interactions to grow share of wallet.

Connaissances

Customer focus

Relationship building

Effective communication

Digital awareness

Identifying opportunities

Proactive sales

Leveraging technology

Problem solving

Formation

No Degree

Description du poste

PNC in Roswell, GA is seeking a Client Experience Associate in our retail banking office at the Holcomb Bridge Rd branch. You will deliver a personalized customer experience, educate customers on banking options, and identify opportunities to meet their financial needs.

The role emphasizes in-branch engagement, trust-building, and referrals to branch staff, with a focus on loyalty and daily operations. No degree is required, and candidates with related experience are considered; sponsorship is