Client Experience & Loyalty Specialist (In-Branch)

PNC Financial Services Group, Inc.; Roswell (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) plan with match

Pension & stock purchase

Educational assistance

Wellness program

Paid time off

Job summary

PNC Financial Services Group, Inc. in Roswell, GA seeks a Client Experience Associate to deliver a focused, relationship-driven banking experience at the Holcomb Bridge Rd branch.

You will engage customers, understand their financial needs and present appropriate PNC solutions while guiding them through everyday banking. You will work in-office, participate in lobby engagement, educate customers on digital tools, and support referrals to branch staff.

Qualifications

• Experience in customer-facing banking or retail environments is preferred.
• Ability to communicate financial options clearly and build customer loyalty.
• Familiarity with branch operations and sales processes is a plus.

Responsibilities

• Deliver a unique customer experience aimed at improving financial wellbeing.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers in lobby activities and educate on digital banking tools.
• Assist with teller operations and day-to-day branch maintenance.
• Support proactive sales conversations and contribute to customer loyalty.

Skills

Customer service

Banking knowledge

Sales-oriented

Customer engagement

Job description

PNC Financial Services Group, Inc. in Roswell, GA seeks a Client Experience Associate to deliver a focused, relationship-driven banking experience at the Holcomb Bridge Rd branch.

You will engage customers, understand their financial needs and present appropriate PNC solutions while guiding them through everyday banking. You will work in-office, participate in lobby engagement, educate customers on digital tools, and support referrals to branch staff.