Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Snellville, Northern (GA, KY); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental + Vision

401(k) with PNC match

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Snellville, GA is seeking a Client Experience Associate within our retail banking team. You will deliver a unique customer experience, educate customers on financial options, and identify opportunities to meet needs during branch interactions.

You will engage customers, leverage technology, and refer to appropriate staff to grow loyalty and share of wallet in a fast-paced, in-office environment.

Qualifications

• No university degree required; related experience may be considered.
• Experience with customer service or retail banking preferred.
• Ability to learn banking products and processes quickly.

Responsibilities

• Deliver a customer-focused experience to improve financial wellbeing.
• Identify banking opportunities during interactions and refer as needed.
• Engage customers in-branch and promote PNC products.
• Assist with lobby engagement and provide tech-enabled options.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Snellville, GA is seeking a Client Experience Associate within our retail banking team. You will deliver a unique customer experience, educate customers on financial options, and identify opportunities to meet needs during branch interactions.

You will engage customers, leverage technology, and refer to appropriate staff to grow loyalty and share of wallet in a fast-paced, in-office environment.