Client Experience Specialist – Banking & Loyalty Growth

PNC; Snellville (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Educational assistance

Paid holidays

Job summary

PNC is seeking a Client Experience Associate for the Snellville branch in Georgia. This in-office role focuses on delivering a superior customer experience, educating clients on financial options, and identifying opportunities to introduce PNC products during everyday interactions.

The position emphasizes customer service, balance, and loyalty while supporting branch operations and internal referrals to drive growth in the retail banking segment.

Qualifications

• Experience in customer service and banking products.
• Ability to identify and act on banking opportunities.
• Aptitude for educating customers on alternatives and options.

Responsibilities

• Delivers a unique customer experience and educates customers on options for financial interactions.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Engages customers in the lobby to promote PNC products and leverage technology.
• Applies product and procedural knowledge to resolve customer problems.
• Maintains efficient and accurate branch operations and transactions.
• Supports sales processes through proactive customer engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for the Snellville branch in Georgia. This in-office role focuses on delivering a superior customer experience, educating clients on financial options, and identifying opportunities to introduce PNC products during everyday interactions.

The position emphasizes customer service, balance, and loyalty while supporting branch operations and internal referrals to drive growth in the retail banking segment.