Client Experience Specialist (Banking)

PNC Financial Services Group, Inc.; Peachtree Corners, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Paid holidays

Career development programs

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Peachtree Corners, GA. Based in-office, you will engage customers, educate them on banking options, and refer opportunities to branch staff to grow loyalty and wallet share.

You will handle a variety of customer interactions, support lobby engagement, and promote PNC products using digital tools while following policies and delivering accurate service.

Qualifications

• No degree required; high school diploma or equivalent may be acceptable
• Typically <1 year of related experience in retail banking or customer service

Responsibilities

• Deliver a unique customer experience to enhance financial wellbeing and loyalty.
• Educate customers on banking options and referral opportunities.
• Engage in lobby interactions and connect customers with branch staff.
• Assist customers in managing transactions and using digital tools.
• Apply knowledge to resolve problems and adhere to policies and procedures.
• Support sales conversations and drive customer loyalty through service-to-sales activities.

Skills

Customer Service

Banking

Accountability

Client Loyalty

CX (Customer Experience)

Loyalty & referrals

Proactive Sales

Technology literacy

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Peachtree Corners, GA. Based in-office, you will engage customers, educate them on banking options, and refer opportunities to branch staff to grow loyalty and wallet share.

You will handle a variety of customer interactions, support lobby engagement, and promote PNC products using digital tools while following policies and delivering accurate service.