Customer Experience Specialist — Automotive Support

CarMax Business Services; Glenview (IL); On-site; USD 23,694 - 35,542; Full time

Benefits offered by this job

Paid sick and vacation time

Paid holidays

Flexible sick time policy

Job summary

CarMax Business Services is seeking a Customer Specialist in Glenview, Illinois. You'll provide exceptional customer service and support throughout the CarMax journey. Responsibilities include guiding customers through the sales process, conducting vehicle assessments, and performing inspections to ensure quality standards. The ideal candidate has strong communication skills and a high school diploma or equivalent. The role offers a salary range of $17.20 to $25.80 per hour, along with robust benefits including sick time and vacation packages.

Qualifications

• Demonstrate exceptional communication skills.
• Display confidence in self, the product, and CarMax.
• Ability to build and maintain strong relationships.
• Demonstrate strong team behaviors including integrity, respect, and inclusion.

Responsibilities

• Provide exceptional customer service by guiding customers every step of the way.
• Conduct vehicle condition assessments for customer appraisals.
• Check in and receive vehicles shipped to CarMax.
• Perform cosmetic inspections to ensure vehicles meet quality standards.

Skills

Exceptional communication skills

Confidence in self and product

Building strong relationships

Attention to detail

Ability to perform in a fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is seeking a Customer Specialist in Glenview, Illinois. You'll provide exceptional customer service and support throughout the CarMax journey. Responsibilities include guiding customers through the sales process, conducting vehicle assessments, and performing inspections to ensure quality standards. The ideal candidate has strong communication skills and a high school diploma or equivalent. The role offers a salary range of $17.20 to $25.80 per hour, along with robust benefits including sick time and vacation packages.