Customer Experience Guide — Car Sales & Service

CarMax Business Services; Springfield (IL); On-site; USD 23,694 - 49,593; Full time

Benefits offered by this job

Sick time and vacation

Floating Holiday Time

Job summary

CarMax Business Services is looking for a Customer Specialist in Springfield, Illinois. This role involves guiding customers through their CarMax experience, providing exceptional service, and ensuring positive interactions throughout the process. The successful candidate will have strong communication skills, a high school diploma, and a valid driver's license. The position offers an hourly rate ranging from $17.20 to $36.00, with opportunities for growth in a dynamic retail environment.

Qualifications

• Demonstrate confidence in self, the product, and CarMax.
• Balance customer needs with business considerations.
• Lift objects weighing up to 25 lbs.

Responsibilities

• Provide exceptional customer service throughout the buying process.
• Conduct vehicle condition assessments and communicate information.
• Perform various administrative duties related to sales.

Skills

Exceptional communication skills

Ability to build and maintain strong relationships

Attention to detail

Team behaviors including integrity and respect

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

CarMax Business Services is looking for a Customer Specialist in Springfield, Illinois. This role involves guiding customers through their CarMax experience, providing exceptional service, and ensuring positive interactions throughout the process. The successful candidate will have strong communication skills, a high school diploma, and a valid driver's license. The position offers an hourly rate ranging from $17.20 to $36.00, with opportunities for growth in a dynamic retail environment.