Automotive Customer Experience Specialist

CarMax Business Services; Stockton (CA); On-site; USD 28,378 - 42,567; Full time

Benefits offered by this job

Paid sick and vacation time

Paid holidays

Holiday Premium Pay

Job summary

CarMax Business Services is seeking a Customer Specialist in Stockton, California. In this role, you will provide an exceptional customer experience while guiding customers through the buying and selling processes. Key responsibilities include conducting vehicle assessments, maintaining inventory accuracy, and ensuring quality standards are met. A successful candidate will have strong communication skills, a high school diploma or equivalent, and sales experience preferred. Pay ranges from $20.60 to $30.90 per hour.

Qualifications

• Demonstrated exceptional communication skills.
• Confidence in self, the product, and CarMax.
• Ability to build and maintain strong relationships.

Responsibilities

• Guide customers through the buying and selling process.
• Conduct vehicle condition assessments for appraisals.
• Ensure vehicles meet CarMax Quality Standards.

Skills

Exceptional communication skills

Confidence in self and product

Relationship building

Strong teamwork

Attention to detail

Ability to perform in a fast-paced environment

Education

High School Diploma or equivalent

Sales and customer service experience

Valid Driver’s License

Basic skills with Microsoft Office Suite

Job description

CarMax Business Services is seeking a Customer Specialist in Stockton, California. In this role, you will provide an exceptional customer experience while guiding customers through the buying and selling processes. Key responsibilities include conducting vehicle assessments, maintaining inventory accuracy, and ensuring quality standards are met. A successful candidate will have strong communication skills, a high school diploma or equivalent, and sales experience preferred. Pay ranges from $20.60 to $30.90 per hour.