Customer Experience Specialist

CarMax Business Services; Algonquin (IL); On-site; USD 26,174 - 39,261; Full time

Benefits offered by this job

Paid sick time

Vacation time

Paid holidays

Job summary

CarMax Business Services is seeking a Customer Specialist in Algonquin, Illinois. In this role, you will provide exceptional service to customers throughout their journey of buying and selling cars. Responsibilities include conducting vehicle assessments, managing transactions, and ensuring quality standards are met. The ideal candidate will have strong communication skills and the ability to manage a high-energy retail environment. Salary ranges from $19.00 to $28.50 per hour, with a variety of benefits, including paid time off and holiday pay.

Qualifications

• Sales and customer service experience in retail preferred.
• Valid Driver’s License required.
• Ability to lift objects weighing up to 25 lbs.

Responsibilities

• Provide exceptional customer service throughout the sales process.
• Conduct vehicle condition assessments and communicate with buyers.
• Perform inspections and ensure vehicles meet quality standards.
• Manage transaction paperwork and customer interactions.

Skills

Exceptional communication skills

Confidence in self and product

Relationship building

Teamwork behaviors

Attention to detail

Ability to multitask

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is seeking a Customer Specialist in Algonquin, Illinois. In this role, you will provide exceptional service to customers throughout their journey of buying and selling cars. Responsibilities include conducting vehicle assessments, managing transactions, and ensuring quality standards are met. The ideal candidate will have strong communication skills and the ability to manage a high-energy retail environment. Salary ranges from $19.00 to $28.50 per hour, with a variety of benefits, including paid time off and holiday pay.