Customer Experience Advocate - Auto Sales Support

CarMax Business Services; Springfield (IL); On-site; USD 23,694 - 35,542; Full time

Benefits offered by this job

Paid sick and vacation time

Paid holidays

Flexible paid time away for salaried associates

Job summary

CarMax Business Services in Springfield, Illinois, is seeking a Customer Specialist who will enhance customer experiences across all transactions by providing support and guidance. Essential responsibilities include conducting assessments, administrative duties, and supporting customers through car sales and appraisals. The ideal candidate will have strong communication skills and sales experience. This position offers a competitive hourly pay range of $17.20 - $25.80 and extensive benefits for full-time associates.

Qualifications

• Must be able to lift objects weighing up to 25 lbs.
• Sales and customer service experience in retail preferred.
• Valid Driver's License required.

Responsibilities

• Provide exceptional customer service throughout the car buying process.
• Conduct vehicle condition assessments and maintain documentation.
• Perform various administrative duties related to sales and vehicle inventory.

Skills

Exceptional communication skills

Confidence in self and products

Relationship building

Detail-oriented

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Springfield, Illinois, is seeking a Customer Specialist who will enhance customer experiences across all transactions by providing support and guidance. Essential responsibilities include conducting assessments, administrative duties, and supporting customers through car sales and appraisals. The ideal candidate will have strong communication skills and sales experience. This position offers a competitive hourly pay range of $17.20 - $25.80 and extensive benefits for full-time associates.