Customer Experience Specialist – Auto Service Center

Caliber Collision; Tampa (FL); Presencial; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits from day one

Dental benefits from day one

Vision benefits from day one

Weekly pay

Paid vacation & holidays

Career growth opportunities

Life-time career

Resumo da oferta

Caliber Collision in Tampa, FL seeks a Customer Service Representative to greet customers and deliver extraordinary service while supporting daily center operations. You will assist in managing work flow and coordinating rental car/tow partners to ensure a seamless, one-stop experience for customers.

The role requires 1+ year in a customer-facing environment, with the ability to navigate multiple software systems and communicate effectively.

Qualificações

• 1+ year of experience in a customer-facing environment.

Responsabilidades

• Greet customers and provide extraordinary service.
• Monitor work volume and advise on load level requests.
• Coordinate Rental Car/Tow partners to provide one-stop service for customers.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Conhecimentos

Excellent communication

Customer-focused

Multitasking

Team player

Microsoft Office

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Caliber Collision in Tampa, FL seeks a Customer Service Representative to greet customers and deliver extraordinary service while supporting daily center operations. You will assist in managing work flow and coordinating rental car/tow partners to ensure a seamless, one-stop experience for customers.

The role requires 1+ year in a customer-facing environment, with the ability to navigate multiple software systems and communicate effectively.