Customer Care Specialist - Fast-Paced Auto Service Center

Caliber; Tampa (FL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Benefits from day one: Medical, dental

Weekly pay

Paid vacation & holidays

Career growth opportunities

Overtime eligible

Job summary

Caliber Collision in Tampa, FL is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental car and tow services. The role requires monitoring center load, understanding insurance partner requirements for authorizations and billing, and maintaining a broad knowledge base for smooth operations.

Candidates should have 1+ years in a customer-facing role and strong communication skills to thrive in a fast-paced, team-oriented environment

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems including Microsoft Office Suite.
• Ability to handle competing priorities and perform in a fast-paced environment.
• Ability to deliver personable, friendly customer service and work well in a team.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume at the center and suggest load level requests when necessary.
• Coordinate Rental Car and Tow companies to provide one-stop service to customers.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Communication skills

MS Office

Prioritization

Customer service

Teamwork

Tools

Microsoft Office

Job description

Caliber Collision in Tampa, FL is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental car and tow services. The role requires monitoring center load, understanding insurance partner requirements for authorizations and billing, and maintaining a broad knowledge base for smooth operations.

Candidates should have 1+ years in a customer-facing role and strong communication skills to thrive in a fast-paced, team-oriented environment