Customer Service Specialist — Fast-Paced Growth Role

Caliber; Riverview (FL); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Paid Vacation & Holidays

Career growth opportunities

Job summary

Caliber Collision in Riverview, FL is hiring a Customer Service Representative to greet customers, manage call and walk-in traffic, and coordinate rental car services. You will learn and apply insurance partner requirements while delivering exceptional service in a fast-paced shop environment.

The role emphasizes teamwork, multitasking across software systems, and a passion for restoring customers’ rhythms by guiding them through decisions and timelines.

Qualifications

• 1+ years of experience within a customer facing environment.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and advise load level needs.
• Coordinate Rental Car/Tow services for a one-stop experience.
• Understand insurance partner requirements for authorizations, billing, and load level processes.

Skills

Customer service

Communication

Prioritization

Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in Riverview, FL is hiring a Customer Service Representative to greet customers, manage call and walk-in traffic, and coordinate rental car services. You will learn and apply insurance partner requirements while delivering exceptional service in a fast-paced shop environment.

The role emphasizes teamwork, multitasking across software systems, and a passion for restoring customers’ rhythms by guiding them through decisions and timelines.